Privacy policy

Nastran Skin Care (“we”, “us”) runs the website nastranskincare.com and the Nastran app for iPhone and Android. This policy explains what information we collect when you use them, why, who we share it with, and the choices you have.

Information you give us

• Your account: your name, email address, password (stored only in encrypted form) and, if you add them, your phone number and addresses.
• Orders and subscriptions: the products you buy, your shipping and billing address and your order history. Card payments are handled by Stripe; we never see or store your full card number.
• Appointments: the treatment, studio, time and any notes you add when you book.
• Skin questionnaires and profiles: your answers about your skin, lifestyle and wellness, used to recommend products and treatments.
• Messages: what you send us through our forms, the skincare assistant, ambassador and wholesale applications, and emails to customer care.
• Marketing sign-ups: your email address and, if you choose, your phone number, with a record of when and where you agreed to hear from us.

The AI skin scan

The skin scan is for adults (18 and over) and only runs after you agree to it. Your photo is sent to Google’s Gemini AI service to be analysed and turned into a skincare routine. We do not use your photo to identify you.

• By default, the photo is discarded after the analysis. We keep the results (for example, your skin type and the recommended routine).
• If you tick the option to keep your photo, we store it securely and delete it automatically after 90 days.
• Photos taken on the in-store tablet are always discarded after the analysis.

Information collected automatically

• Visitor statistics: when you visit our website we record the pages you view, how long you stay, the page that sent you to us, your device type, browser and operating system, your IP address and your approximate location (country and city). We use this only to understand how our site is used. We run these statistics ourselves; they are not shared with advertising networks.
• Cookies and local storage: we use them to keep you signed in, remember your shopping bag and remember choices such as closing a pop-up. We do not use advertising cookies.
• Push notifications (app): if you allow notifications, your phone gives us a notification token so we can send order updates and, if you want them, offers. You can turn them off at any time in your phone’s settings.

Camera, microphone and photos (app)

The app asks for permission before it uses your camera (for the skin scan or to scan a product), your photo library (to choose a scan photo) or your microphone and speech recognition (to talk to the skincare assistant). Speech is turned into text by your phone’s or browser’s built-in speech recognition, provided by Apple or Google. We do not record or keep audio.

How we use your information

• To process and deliver your orders and subscriptions, and to send receipts and order updates.
• To book, confirm and remind you about appointments.
• To give you personalised skincare advice, scan results and product recommendations.
• To answer your questions and provide customer care.
• To send marketing emails or texts, only if you have agreed to receive them.
• To keep our website and app secure, prevent fraud and improve our services.

Who we share it with

We do not sell your personal information, and we do not share it for advertising. We share it only with the service providers that help us run Nastran Skin Care, and only what they need:

• Stripe: payments.
• Google (Gemini): the AI skin scan and the skincare assistant.
• Supabase and Vercel: secure hosting of our website, app services and database.
• Resend and Google (Gmail): sending emails such as receipts, appointment confirmations and newsletters.
• Expo, Apple and Google: delivering push notifications to your phone.
• Shipping carriers: delivering your orders.

We may also share information when the law requires it, or to protect our customers, staff or business.

Marketing emails and texts

We only send marketing messages if you have agreed to them. You can unsubscribe using the link in any email, or reply STOP to any text message. Message frequency varies, and message and data rates may apply. Agreeing to marketing messages is never a condition of purchase.

How long we keep it

We keep your account information while your account is open, and order records for as long as we need them for tax and accounting. Skin scan photos are kept only as described above. When information is no longer needed, we delete it.

Your choices and rights

You can see and update your account details in your account at any time. You can also ask us to send you a copy of your information, correct it, or delete your account and the information linked to it, by emailing nastrancustomercare@nastranskincare.com. We will reply within 30 days.

If you live in California, you have the right to know what personal information we collect and how we use it, to ask us to delete or correct it, and not to be treated differently for using these rights. We do not sell or share personal information for cross-context behavioural advertising.

Children

Our website and app are not meant for children under 13, and we do not knowingly collect their information. The AI skin scan is for adults 18 and over. If you believe a child has given us information, please contact us and we will delete it.

Security

We protect your information with encryption in transit, access controls and secure hosting. No system is completely secure, but we work to keep your information safe.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page.

Contact us

Nastran Skin Care
Email: nastrancustomercare@nastranskincare.com
Phone: (650) 921-9650

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